Return Instructions
Thank you for your recent purchase from LightningRodParts.com. We want you to be completely satisfied with your order. If you need to return an item, please follow the instructions below carefully.
Platform Policy Notice
Please note: eBay and Etsy have their own distinct return policies and seller guidelines. The information below does not apply to purchases made through Etsy or eBay.
Returns Policy
- Satisfaction Guarantee: Full refunds for unsatisfactory purchases.
- Return requests must be made within 30 days of receiving your order.
- Include your order number and reason for return.
- Refunds apply to product cost only; shipping/handling are non-refundable.
- Items must be returned in original condition and packaging.
- Returns must be received within 30 days of authorization issuance.
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Non-returnable items include:
- Taper-tipped (pointed) air terminals
- Fancy arrows with tail glass
- Glass balls (unless in original packaging)
- Cut-to-length cable (unless defective or seller error)
- End caps, set rings, arrow spin tools, deluxe end caps, and similar small metal items (final sale)
- Damaged in transit? We'll ship a replacement—no return typically required.
Restocking Fee
15% restocking fee applies to all eligible returns.
How to Return an Item
Send items to the correct return location below. Incorrectly sent items (e.g., weather vanes to Missouri) may lead to denied refunds or delays.
Send lightning protection equipment purchased online only to:
LIGHTNING ROD PARTS DIRECT, LLC{{YOUR ORDER NUMBER HERE}}
2100 East First Street
Maryville, MO 64468
Lightning protection equipment purchased via quote — send to:
You must receive approval from Lightning Rod Parts Direct, LLC in order to receive a return authorization for items purchased via a quotation request! Please contact steves@lightningrodparts.com to receive further information.Send fancy items only (e.g., glass balls, weather vanes, end caps, arrows, pendants) to:
Lightning Rod Parts Direct, LLC RETURNS2206 Old Emmorton Road
Suite 100, BOX 316
Bel Air, Maryland 21015
United States
Incorrect returns to the wrong location are not guaranteed a refund. Need help? Contact us with any questions or if you need assistance. 877-866-3189 or sales@lightningrodparts.com
Refunds may take 14–45 days to appear. A $5 fee per damaged package may be applied if applicable.
International Shipping
We ship to most countries except those under a Level 4 DO NOT TRAVEL advisory per the U.S. Government.
Important: USPS does not ship fancy items to the following: Afghanistan, Belarus, Bhutan, Brunei Darussalam, Lao PDR, Myanmar, Russian Federation, South Sudan, Sudan, Syrian Arab Republic, Timor-Leste, Turkmenistan, Yemen, and Ukraine. If your country isn’t listed but may be eligible, please contact us for help.
Thank you for choosing LightningRodParts.com. We appreciate your business!