Received item in a timely manner. I opted for additional caps on the ends and, unfortunately, didn't see the comment about shrinking the opening size. Now it doesn't fit. When asked about the caps, company stated a blow torch could be used to remove caps, unfortunately I don't have a blow touch laying around and purchasing one for $25 would bring the globe to a price of an original old one. I was hopeful the company would offer an exchange but no such luck 😏
Thank you for your feedback. We appreciate you bringing this to our attention. It would have been best if you had contacted us before assuming the rod size, as we're always happy to assist in ensuring the right fit for your needs. Additionally, we noticed that no request for an exchange was submitted. If your order was placed within the 30-day return period, we would have gladly facilitated an exchange to make things right.
Regarding your concern with the adhesive, we mentioned the use of a blow torch as a potential solution, but you are more than welcome to use other tools to loosen the adhesive. We encourage you to carefully read the item descriptions next time to ensure the product aligns with your requirements.
Please feel free to reach out if you have any further questions, and we'll be happy to assist.